Who we are
Business: Switchmode Power Supplies Pty Ltd
ABN: 54 003 958 030
Physical address: Unit 1, 37 Leighton Place, Hornsby NSW 2077, Australia
Postal address: PO Box 606 Hornsby NSW 1630, Australia
Tel: (02) 9476 0300
Email: service@switchmode.com.au
Web address: www.switchmode.com.au
The Managing Director is Martin Griffith and the business has been in operation since 1984.
What personal data we collect and why we collect it
Website
We do not collect any personal data about website visitors.
Customers
If you have made contact with us about a repair (potential or actual) we will collect your name, your business address, your telephone number(s) and your email address. This is used to identify customers with repairs and facilitate billing for repairs and quotes. It is also used to send you promotional material (physical and electronic). We do not collect your date of birth, health information or other personal data.
We verify our customers’ places of work and job descriptions via their LinkedIn profiles and Google searches. We use this information to maintain and update our customer records.
Cookies
We use the cookies included in Google Analytics and StatCounter to measure the traffic and performance of our site’s pages.
If you follow a link to a third party from our site, please be aware that those third parties may use cookies on their sites and may track where you have come from.
Analytics
We use Google Analytics and StatCounter for our site analytics. Certain information about your computer hardware and software may also be automatically collected through tools such as Google Analytics. This information can include your IP address, browser type, domain names, access times, and referring website addresses.
Statcounter is an online service which helps us to understand our visitors; for example, how visitors find our website, how long they spend on our site, which web pages they are most interested in etc. We use Statcounter because better understanding how visitors are interacting with our website helps us to improve the content, design and functionality of our site. This allows us to offer a better online experience to our visitors.
Statcounter uses cookies and other technologies to collect data on visitors and visitor activity on our website. This data includes:
- Time and date of visit (this can help us to identify and plan for busy periods on our website)
- IP address (this is a numerical label assigned to a device by an Internet Service Provider to enable the device to access the internet)
- Browser and Operating System (this can help us to make sure that our website functions correctly in the browsers/operating systems used to access our site)
- Device Information e.g. device type and screen size (this can help us to make sure that our website functions correctly in the devices used to access our site)
- Referring Data e.g. a search engine link (this can help us to understand which search engines are helping visitors to find our website)
Furthermore, when you visit our website a Statcounter cookie (called “is_unique”) may be placed in your browser. This cookie is used only to determine whether you are a first-time or returning visitor and to estimate unique visits to the site.
You can learn more about cookies from Statcounter and set your browser to refuse same here:
http://statcounter.com/about/set-refusal-cookie/
For further details, please see the Statcounter privacy policy here:
https://statcounter.com/about/legal/#privacy
Who we share your data with
We don’t share personal data except:
- under applicable law, including laws outside your country of residence;
- to comply with legal process;
- to respond to requests from public and government authorities, including public and government authorities outside your country of residence.
Third party websites that you visit via links on this website may track where you have come from and collect basic information such as your IP address.
How long we retain your data
Customer purchase records are retained on site for ten (10) years. Names and contact information are retained indefinitely in our database, unless you tell us otherwise.
What rights you have over your data
We only use basic personal information in order to provide our service to you. If you do not wish us to send you marketing material or marketing emails, please let us know.
Where we send your data
Anonymised information, such as your IP address, is used for site analytics as mentioned in the section on Analytics above. Our hosting provider is located in Canada. Any data collected by our hosting provider is regulated by the Personal Information Protection and Electronic Documents Act (PIPEDA). Canada has been recognized by the EU as providing adequate data protection (as per article 45 of Regulation (EU) 2016/679), which allows personal information of EU residents to be freely transferred to Canada. As our hosting provider works with a number of US-based partners, they also transfer (in accordance with Article 45 of the GDPR) information to companies that have certified their compliance with the EU-U.S. or Swiss-U.S. Privacy Shield Frameworks.
We do not send your personal data anywhere; it is only used internally.
Contact information
If you have any privacy concerns, or wish to review, update or amend your data, please contact our Data Protection Officer, Wendy Crane, at service@switchmode.com.au or on 02 9476 0300.
How we protect your data
No personal information is collected on this website. The information we do collect is retained in our on-site database and on paper records stored in our office. All staff have been trained in security awareness.
What data breach procedures we have in place
We have a monitored firewall in place. If a breach is detected, we will inform the Australian Cyber Security Centre (ACSC), and if any organisation is affected, we will inform their security officer.
