Faq

  1. I Have A Faulty Power Supply To Send To You - What Do I Do?
  2. I have no idea why my power supply isn't working Can you help?
  3. How much Do You Charge?
  4. How Long Does It take to repair a power supply
  5. Do you provide warranty on your repairs?
  6. How will I know how work is progressing?
  7. How long before I get a Quotation?
  8. Can you estimate the cost of repair over the phone?
  9. What does a Quotation fee include?
  10. What Power Supply Equipment Can You Repair?
  11. I Am In A Different Country - Can You Help?

Answers

1. I Have A Faulty Power Supply To Send To You - What Do I Do?

Call us or contact us to obtain an RMA number.

Switchmode utilises a Return Material Authorization (RMA) numbering system to keep track of your equipment. Once assigned the RMA number will allow any member of staff to assist you with enquiries about your repair. Please quote the RMA on all correspondence.

2. I have no idea why my power supply isn't working. Can you help?

Absolutely. Having no information about the fault does not mean that the power supply is irreparable. The more information you can give us the quicker we will be able to solve the problem. More details on information that will help us.

3. How much do you charge?

We charge a quotation fee to cover the preliminary inspection of your power supply to identify the fault any faulty components and the availability of replacement parts. The quotation fee allows us time to estimate the cost of the power supply repair including labour and any parts required.

4. How long does it take to repair a power supply?

We provide a three tiered service to suit your needs

Standard - Turnaround time is typically 10 working days
Standard Plus - Within 4 working days
Emergency repairs - Commence on receipt of power supply

If the repairs are such that the requested time frame is impractical you will be informed immediately.

5. Do you provide warranty on your repairs?

Yes. A 1 year warranty is provided on workmanship and materials unless otherwise requested. Full warranty is subject to completion of soak testing that may not be practical with emergency repairs. Customer induced failures such as incorrect hook up, physical damage; tampering, misuse etc will result in a "voided warranty".

6. How will I know how work is progressing?

You can contact us at any time to find out how the repair is progressing.

7. How long before I get a Quotation?

Quotations are normally issued after the preliminary inspection and typically take 7 days. Quotations are valid for 30 days and if accepted the quotation fee is absorbed into the repair cost. To achieve the lowest possible repair cost it is an advantage if units of a similar model are batched together for quotation or repair.

8. Can you estimate the cost of repair over the phone?

Yes. We can provide an estimate of repair cost over the phone for most makes and models of power supply. You will need the details of your power supply manufacturer, model number and part number if applicable.

9. What does a Quotation fee include?

Quotations involve the preliminary inspection and pre-testing of the product; identification of the location of suspected faulty components, the source of supply and availability of any replacements that are required but not in stock; estimation of the hours to repair and test; and source replacement, cost and availability of new units, if necessary.

We charge a quotation fee to cover the preliminary inspection of your power supply to identify the fault any faulty components and the availability of replacement parts. The quotation fee allows us time to estimate the cost of the time to repair and the cost of any parts required.

As a guide the quotation fee is based upon power supply size and complexity

Single PCB & power supplies <500W - 1 hours workshop maintenance time
Complex PCBS and PSU up to 1KW - 2 hours
3 phase rectifiers and larger PSU - 3 hours

The quotation fee is absorbed into the repair cost if the quote is accepted.

The more of the same units that are sent together then the lower the quotation fee will be. This is where we are able to spread the initial  inspection costs over several units to keep repair cost per unit down.

10.What Power Supply Equipment Can You Repair?

Whilst Switchmode specialises in power supplies, our capabilities include the fully traceable repair, refurbishment and testing of power supplies, rectifiers, amplifiers and  converters of any type up to 50kVA.

11. I Am In A Different Country - Can You Help?

We have clients in many different countries and have experience in handling the freight issues that can occur. You can send your power supply to use by whatever method you prefer. We would suggest you contact us prior to sending a power supply to us to get a RMA number and discuss cost options.

Contact Switchmode

Switchmode Power Supplies Pty Ltd
U1 37 Leighton Place
Hornsby
NSW 2077


Phone: 02 9476 0300
Fax: 02 9476 0479
Email: service@switchmode.com.au